Support

About Linnworks Support

Linnworks support is for submitting errors, bugs, answering queries in regards to setup or abilities of the system and general questions.

Support staff will not provide training or complete setup for you. If training is required prior notice is required. Please see training information for further information.

Normal Linnworks support hours are: 9.30am to 6.00pm GMT

Support

There are five different levels of support available in Linnworks:

• Forum Support Only
• Limited Support
• Standard Support
• Extended Support
• Priority Support

Forum Support

What does this mean?

Forum Support comes with free Linnworks Express package only.

What will I get?

Access to our community help forums - you will be able to submit all sorts of technical issues, bugs, installation and configuration problems as well as see bugs that are in the process of being fixed.

We have a great community of our existing customers who constantly share their Linnworks experience on forums and are keen to provide help for any struggling customers.

How much does it cost?

It's free when you are subscribed to Linnworks Express package.

Limited Support

What does this mean?

Limited Support comes with Linnworks Entry packages for both Local and Anywhere editions.

What will I get?

Access to our ticket system - here you will be able to submit support tickets. You can only submit one ticket at a time, meaining that your original ticket needs to be closed before you can open a new one.

Access to our community help forums - you will be able to submit all sorts of technical issues, bugs, installation and configuration problems as well as see bugs that are in the process of being fixed.

How much does it cost?

It's free when you are subscribed to Linnworks Entry package.

Standard Support

What does this mean?

Standard Support comes with Linnworks Standard packages for both Local and Anywhere editions.

What will I get?

Access to our ticket system - here you will be able to submit support tickets which we be at standard priority.

Access to our community help forums - you will be able to submit all sorts of technical issues, bugs, installation and configuration problems as well as see bugs that are in the process of being fixed.

How much does it cost?

It's free when you are subscribed to Linnworks Standard package.

Extended Support

What does this mean?

Extended Support comes with Linnworks Professional packages for both Local and Anywhere editions.

What will I get?

Access to Live Support via Linnworks Technical Live Chat.

Access to our ticket system - these tickets will have a higher priority and will be dealt with after Priority users.

Access to our community help forums - you will be able to submit all sorts of technical issues, bugs, installation and configuration problems as well as see bugs that are in the process of being fixed.

How much does it cost?

It's free when you are subscribed to Linnworks Professional package.

Priority Support

What does it mean?

This is the highest level of support available. Your tickets and queries will be dealt with above all others. Tickets have the ability to be submitted to developers or escalated.

What will I get?

Access to Telephone Support - you will be able to call us directly to get phone support or request a call back and get support.

Access to Live Support via Linnworks Technical Live Chat.

Access to our ticket system - These tickets will be dealt with the upmost priority.

Access to our community help forums - you will be able to submit all sorts of technical issues, bugs, installation and configuration problems as well as see bugs that are in the process of being fixed.

How much does it cost?

It's free when you are subscribed to Linnworks Enterprise package.