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Order Management

One of the core functions of Linnworks is order management (fulfilment and shipping of orders). The system features complete order management cycle from an order, printing invoice and marking it as shipped, which is capable of downloading orders automatically from many different channels (eBay, Amazon, Magento, osCommerce, ZenCart and other websites), merge the orders with payment files and follow up on the sale (where facility exists). One of the unique features of the system is ability to link order management to your inventory control i.e. whenever the order is placed and processed the stock level will be modified accordingly and then pushed back to all of the other channels that you sell the same item on, therefore reducing the risk of over selling. 

 

Key Concepts Open Orders Processed Orders Extras
Fundamental concepts that will help to ease the understanding of order management in Linnworks
All open orders will be held in Order Book > Open Orders ready for the user to print the required documents and process.
Once the order is processed (marked as shipped) it will disappear from Open Orders and will be moved to Processed Orders
Features built into Linnworks as Standard, providing users with tools to aid improved communication with customers.

Features

  • An order can be raised in the system directly (telephone sale)

  • An order can be downloaded automatically from eBay/PayPal, Amazon Seller Central and websites (Magento, osCommerce, ZenCart, X-cart, etc), PlayTrade, Pixmania and many more selling venues

  • Order can also be loaded into the system from CSV (comma delimited file)

  • All new orders will be placed in Open Orders  the system treats all downloaded orders as new, irrespective whether they are marked on your selling channel as shipped/dispatched. For website integration  the system will download only orders with specific status i.e. unprocessed/unshipped orders.

  • Open Order must be processed in order to mark it shipped. Process in the context of Order Management means fulfilling the order  packing the ordered items, printing label, printing invoice and shipping it.

  • Once you Processed an order it is assumed you have packed, printed everything you needed for the order and shipped it.

  • When order is processed it will be moved to Processed Orders

  • You cannot unprocess an order (i.e. revert its status to put it back in the order book). However you can resend the order or return it.

  • Once the order is processed the the system can submit shipping information to eBay, Amazon or mark orders as shipped on your website automatically during the next synchronization


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